FAQ'S

Below are a number of frequently asked questions we receive from potential customers. Simply click on the question you’re
interested in to get the answer:

ORDERING & AVAILABILITY

• I'm interested in Be Modern products who do I contact?
  Please contact our sales office on 0191 489 8006 who will be happy to talk to you about your social housing projects and how Be Modern can help.
• Where can I order Be Modern products?
  Be Modern products are available through an established national network of merchant suppliers. Please click HERE for more details on where to find our products.
• Do you supply direct and if so do you deliver direct to site?
  Be Modern do not supply direct. You can order Be Modern products through our established national network of merchant suppliers. Please click HERE for more details on where to find our products.

  We do have the facilities to deliver direct to site on behalf of our merchant customers however this is on a case-by-case basis

• What are the lead times on availability?
  A selection of our merchant suppliers offer Be Modern products on a next day delivery service, however standard lead times are on an order week 1, deliver week 2 basis.
• Are you competitively priced?
  Be Modern strive to deliver products that offer the greatest value to your residents. We may not be the cheapest supplier in the market but we believe we can offer best value. Our focus is on providing high quality, durable products that comply with all the latest legislation and standards backed by customer service excellence.
• Why should I use Be Modern suites when I can buy a similar looking product slightly cheaper?
  Be Modern offer a full package. Not only do you get a high quality product from a reputable UK manufacturer backed by a comprehensive warranty, you can also expect exceptional customer service and satisfaction – a responsibility that lies with every member of Be Modern staff.

SERVICE & SUPPORT

• What warranties do Be Modern offer?
  All Be Modern electric fires are covered by a comprehensive 2 year warranty and gas fires are covered for 12 months.
• If I hard wire my electric fire in to the wall is my warranty affected because I have cut off the plug?
  No your warranty will not be affected should you choose to hard wire your electric fire.
• How do I report a fault? Who do I contact?
  Tenants reporting a fault need to contact their social landlord. Social landlords or contractors reporting a fault need to complete and submit a Service Request Form (click HERE to download the form). The form can be faxed to 0191 430 9522, alternatively it can be emailed to customerservices@bemodern.com.
  
  Once we receive your completed Service Request form, we will endeavour to contact the occupier within 24 hours and confirm the nature of the fault. Once confirmed the occupier’s details will be passed to one of our service engineers who will contact the occupier within 48 hours to arrange a suitable appointment. Appointments will be attended within 14 days of the service engineer’s contact.
• Are service engineers your own or contracted?
  Be Modern have an in-house team of qualified service engineers to deal with service requests as well as network of reputable sub-contractors. This ensures we can deal with service requests as most effectively as possible.
• What are your service response times?
  Once we receive a completed Service Request form detailing the fault, we will endeavour to contact the occupier within 24 hours and confirm the nature of the fault. Once confirmed the occupier’s details will be passed to one of our service engineers who will contact the occupier within 48 hours to arrange a suitable appointment. Appointments will be attended within 14 days of the service engineer’s contact.
• Who do I contact for literature for my residents?
  The Be Modern marketing team will process any requests you have for tailored customer choice literature for your residents. For more information or to discuss your literature needs please contact our marketing team on:

  Tel: 0191 427 4072
  Email: marketing@bemodern.com

PRODUCT

• Do you have low energy bulbs?
  All of our electric fires are fitted with low energy bulbs as standard.
• If my low energy bulb goes where can I buy a replacement and can I use an ordinary screw in bulb?
  Be Modern electric fires are fitted with E14 11W mini spiral low energy bulbs. Where possible we recommend these bulbs are replaced with the same type of bulbs however Be Modern electric fires are able to take E14 40w clear candle bulbs too.
• Do you have larger sized hearths?
  All of our marble surrounds are available with larger hearth sizes and we have a number of electric suites that are also available with larger hearth sizes. Please see individual product pages for further information; alternatively contact our sales office on 0191 489 8006.
• Do you have BEAB certification?
  A number of our electric fires have BEAB approval this includes our Camberley, Contessa, Enrico, Lexus, Mayfair, Savannah, Sensation, Signum and Viscount.
• Do you have easy to operate controls?
  Our standard electric fires feature controls located underneath the fire hood. This includes two switches to control the heat and another switch to control the flame effect. For added convenience we offer a remote control option on a selection of our electric fires and two top control options, the first being controls mounted on the top-side of the fire. We also offer a selection of electric suites with controls located on the topside on the mantel leg.
  
  All our standard gas fires are fitted with a pilot switch and rotary heat controls behind the fret. A number of models are available with controls conveniently located on the top side of the fire.
• Are top controls available for elderly or infirm residents?
  We have two types of top controls available. Firstly our popular Darras, Linden & Ashford Electric Suites are available with controls conveniently mounted on the top right side of the mantel leg. Alternatively our Comet, Fazer and Vitesse electric fires all now feature controls located on the top right side on the fire. Both control options are ideal for elderly or infirm residents where standard controls may prove difficult to operate.
• Do your electric fires have a kettle plug connection?
  Our Ashford, Darras and Linden electric suites with top controls mounted on the mantel side are fitted with a kettle plug connection.
• How long is the flex on your electric fires?
  Flexes on our electric fires vary between approximately 1.75m and 2m depending on model.
• What are the running costs of electric fire?
  Running costs can be calculated using the formula below, however they will ultimately depend upon the electric tariff of the customer.
  
     electric tariff (per kW hour) x input power = running cost per hour
  
  For example to calculate the cost of the heat settings, based on a tariff of 10p per kWh multiplied by the high heat setting requiring an input power of 2kW would equal a cost of 20p per hour.
  Therefore, on the low heat setting requiring an input power of 1kW, the cost would equal 10p per hour.
  
  The same formula applies when using the flame effect only. Based on a tariff of 10p per kWh multiplied by the input power requirement of the low energy bulbs in Be Modern electric fires 0.011kW (11W) would equal a cost of 0.1p an hour to run.
• What are the benefits of fitting an electric suite?
  For the Specifier benefits of installing an electric suite include:

  • Helps you achieve Decent Homes Standard
  • No need to reconstruct collapsed flues or chimneys
  • Can replace gas fires and back boilers that require costly maintenance
  • Proven savings on installation, making-good and servicing costs
  • Valuable secondary heat source ideal for elderly, infirm or young residents
  • Traditional or contemporary designs raise the standard and quality of social housing
  • 100% energy efficient
  • Customer service centre supported by skilled service engineers

  
  
  For Residents benefits include:
  

  • Provides an instant heat source
  • Minimal disruption during installation
  • No need for costly gas servicing
  • Larger hearth options may prevent the need for removing existing carpets
  • Attractive focal point creates a desirable living environment
  • Thermostat controls, low energy bulbs and 100% efficient operation
  • Extensive choice of surrounds and fire options
• Do any of your electric fires have an in-line connection?
  Our Comet, Fazer and Vitesse electric fires all feature an in-line connection.